Content
1 module
Difficulty
Basic
Course length
90 mins
Instructor
Jo Morris
Released
27 Oct 2026
Price
$79.95 USD
Description
This 90-minute webinar presented by John Metcalf of Peak Innovations Engineering, is appropriate for all skill levels. Knowing how to handle customer rejections is an important skill to learn to make the best of a difficult situation – and be better for next time. Relationships matter.
Objectives
Topics Include –
- Quality issues: How to strengthen customer relationships through challenging situations.
- Be Prepared! Areas to focus on to ensure you are ready when a customer complaint is received. This includes your product, processes, and customer relationships.
- Complaint Received; Now What? Key information to gather to provide a timely and appropriate resolution to the issue.
- Uh-oh, parts don’t meet specs – what do we do? Proven problem-solving methods to make certain a quality escape doesn’t become a disaster.
- Wait a minute, these parts are “good”! What to do when conforming parts still don’t work.
Certificate
By completing/passing this course, you will attain the certificate Passed Exam Certificate
1.
Handling Customer Rejections
{{ vm.helper.t('reports.module') }}
Shopping cart
Your cart is empty