Description
Most fastener suppliers process thousands and thousands of sales transactions ever year. It is inevitable that some of these will result in a “fastener failure” event. They know how to process those sales transactions very well, but most do not know how to process the failure event.
The consequences of a fastener failure can be devastating to everyone involved. How the supplier processes the failure can be the difference between keeping and losing a customer and can result in thousands of unnecessary dollars spent. Proper processing can help you save you money and keep your customers.
This two-part webinar can be the most important training your company sees – ever. It contains some technical content but is appropriate for all members of your team regardless of their level of experience or position. It is especially important for executives, sales, technical and quality personnel.
In part two of Fastener Failure, we lay the groundwork for conducting a proper investigation and look at case studies. Fastener Failure is presented by Carmen Vertullo, owner and founder of Carver Labs.
Objectives
Part Two Topics Include –
- Know the simple from the serious – what to do when legal action is involved
- How to protect your company from liability
- What gets us in trouble
- What is unique about the Hydrogen Embrittlement failure investigation
- Why urgency is so important
- Why thoroughness is so important
- When and how to get technical help
- The technical resources every fastener failure investigator must have
- More on test labs
- A few complex case studies – including your own
- How to Fail Forward – never let a good failure go to waste
Certificate
By completing/passing this course, you will attain the certificate Passed Exam Certificate
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