Description
Most fastener suppliers process thousands and thousands of sales transactions ever year. It is inevitable that some of these will result in a “fastener failure” event. They know how to process those sales transactions very well, but most do not know how to process the failure event.
The consequences of a fastener failure can be devastating to everyone involved. How the supplier processes the failure can be the difference between keeping and losing a customer and can result in thousands of unnecessary dollars spent. Proper processing can help you save you money and keep your customers.
This two-part webinar can be the most important training your company sees – ever. It contains some technical content but is appropriate for all members of your team regardless of their level of experience or position. It is especially important for executives, sales, technical and quality personnel.
In part one of Fastener Failure, we lay the groundwork for conducting a proper investigation and look at case studies. Fastener Failure is presented by Carmen Vertullo, owner and founder of Carver Labs.
Thank you to HEICO for sponsoring this webinar.
Objectives
Part One Topics Include –
- Introduction to the Twelve Guidelines for Fastener Failure Investigation
- The most common errors and how they can ruin your investigation
- What your sales team must know when confronted with a failure complaint
- When a failed fastener is not a fastener failure
- What makes fastener failures different than other kinds of material failures
- How to organize your investigation
- What to do when it’s your product, but not your investigation
- What exactly are you responsible for as a supplier
- The difference between failure investigation and failure analysis
- How to recognize the most common types of fracture surfaces
- When do you need a test lab and how to work with them
- A review of the some of the most spectacular fastener failures and why you should know about them
- A few simple case studies – including your own
Certificate
By completing/passing this course, you will attain the certificate Passed Exam Certificate
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